ClarityCheck AI Refund Policy

This Refund Policy explains when charges for ClarityCheck AI, including AI detection, plagiarism checking, the Humanizer, and the Plagiarism Remover (collectively, the “Services”), are eligible for a refund. It forms part of, and should be read together with, our Terms and Conditions. In the event of any conflict between this Refund Policy and the Terms and Conditions, the Terms and Conditions shall prevail. Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

Your trial is charged at a nominal price, which is displayed to you at checkout before you confirm your purchase. The trial includes 2 credits for use during the trial period and converts automatically to the Standard Subscription unless canceled before the trial period ends.

Depending on your region, location, or payment method, your trial payment may be processed as two separate transactions. The first payment activates your trial subscription. The second payment confirms that your payment method on file supports recurring charges. The total amount charged is the same whether it is processed as one transaction or two, and both transactions are covered by this Refund Policy.

Trial fees are refundable within 7 days of purchase, provided no credits have been used. A credit is used when a submission to AI detection, plagiarism checking, the Humanizer, or the Plagiarism Remover is completed.

Regular subscriptions are non-refundable, except in specific cases such as service unavailability exceeding 24 hours (excluding scheduled maintenance or force majeure events) or billing errors like duplicate charges or incorrect amounts.

Refunds will not be provided for partial or unused subscription time after cancellation, changes to subscription plans or features, or failure to cancel before the next billing cycle. Your subscription will remain active until the end of your current billing period, and cancellation will take effect at the start of the next billing cycle. See Section 12 (Cancellation) of our Terms and Conditions for full details of the cancellation process.

Unused subscription credits accumulate and carry over into subsequent billing cycles, up to a maximum balance of 100 credits at any given time. Credits purchased separately do not expire and are used after subscription credits have been used. All credits remain in your account after you cancel your subscription. Unused credits have no cash value and are not refunded on cancellation or account deletion.

Credit packages are refundable within 7 days of purchase, provided none of the credits in the package have been used.

A submission that fails to complete does not use a credit. If a credit is deducted for a submission that did not complete, we will restore the credit or, where a charge was made, refund it upon request.

PDF Downloads are charged once per report and may be downloaded again at no additional charge during your active subscription period. If a PDF cannot be generated, you will not be charged, or the charge will be reversed. PDF Downloads that have been generated are non-refundable.

Results are probabilistic estimates and rewritten text may vary. A Result that differs from what you expected, or rewritten text that does not meet your expectations, is not in itself grounds for a refund.

Refund requests must be submitted within 30 days of the charge and will be verified by our support team before processing. If eligible for a refund, you must submit a request through our help center or via email at help@claritycheck.com. Include your account email, transaction details, and reason for the refund request. Refunds are typically processed to the original payment method within 3-5 business days.

ClarityCheck does not authorise, endorse, or recognise any third-party service that offers to request a refund on a customer's behalf. We will not act on any request submitted by a Third-Party Representative unless and until we have independently verified the request directly with the account holder using the email address associated with their ClarityCheck account.

If you are not satisfied with the outcome of your refund request, you may escalate the matter by submitting a formal complaint to escalations@claritycheck.com. The complaint must include your account details, a description of the dispute, and any supporting documentation. We will respond to escalations within five business days. Any further dispute is governed by Section 24 (Dispute Resolution) of our Terms and Conditions. We encourage you to contact us before initiating a chargeback so that we can resolve the matter promptly.

Company: ClarityCheck Inc

Email: help@claritycheck.com

Mailing address: 2093 Philadelphia Pike #7776, Claymont, DE 19703, USA